Reservations: Gastronomers demand honesty despite the no-show crisis!
Reservations: Gastronomers demand honesty despite the no-show crisis!
In the Salzkammergut there is currently great excitement in the catering trade. A host who had planned three first communion celebrations had to find out with disappointment that the guests did not appear. Instead of the expected number, there was only a small group on site, which annoyed the restaurateur because there were waiting lists for the places. "It must finally be over with the reservations that are not kept!" expressed the host who would only want to accept all email reservations with a recall in the future to prevent such incidents as
But that's not the only case that makes you take notice. In Vienna, the host Christian Pircher also had to learn a bitter lesson when a wedding party with 170 people canceled at the last minute. Pircher remained at the costs here with 4,500 euros. Such incidents show how great the economic risks for restaurateurs are. "It can't go on like this!" He clarifies and demands more honesty for reservations, especially if the number of guests is uncertain. NO show: A growing problem
What exactly happens when a restaurant lacks guests? Restaurant operators often suffer trust damage, which are composed of prep costs, personnel expenses and less related income. If large companies do not adhere to their reservations, this can mean considerable economic challenges for the companies. The situation is particularly critical of the demands where the NO show rates can fluctuate, according to online table reservations .
measures against NO shows
However, the introduction of no-show fees is not without risks. Hosts are often faced with negative reactions from guests and have to deal with additional administrative effort. Solid communication of the general terms and conditions and the amount of the fees is essential to avoid disputes.
| Details | |
|---|---|
| Ort | Ansfelden, Österreich |
| Quellen | |